Where We Add the Most Value
We behave like true guests and document what really happens across the journey, then hand you coaching-ready evidence.
Hotels & Front Desk
From arrival to room quality, we capture timing, tone, accuracy, and recovery.
- Check-in flow, ID & payment handling, upgrade/upsell behavior
- Housekeeping quality, room condition, maintenance response
- Amenities delivery and follow-through on requests
Restaurants & Bars
Service cadence, menu knowledge, and consistency that drives spend and reviews.
- Seat-to-greet time, order accuracy, delivery temperature
- Wine & cocktail upsell, dessert close, check-back timing
- Bar service quality and lounge speed of service
Cruise Lines
Multi-day visibility across dining, entertainment, excursions, and service recovery.
- Embarkation/queue mgmt, dining room execution, venues
- Shorex meet-ups, pacing, accessibility & inclusivity
- Cabin service, turn-down, and maintenance requests
Resorts
Pool, spa, recreation, and F&B alignment under peak loads.
- Queue handling, towel & chair policy execution
- Spa greeting, consultation quality, locker area standards
- Event/banquet execution against BEOs
