Hotels • Restaurants • Cruise Lines • Resorts

Audit the Experience Before the Guest Does.

Confidential, real-guest operational audits with timestamped evidence, clear scoring, and action-ready 30/60/90 day plans that lift NPS, CSAT, and revenue.

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Where We Add the Most Value

We behave like true guests and document what really happens across the journey, then hand you coaching-ready evidence.

Hotels & Front Desk

From arrival to room quality, we capture timing, tone, accuracy, and recovery.

  • Check-in flow, ID & payment handling, upgrade/upsell behavior
  • Housekeeping quality, room condition, maintenance response
  • Amenities delivery and follow-through on requests
Hotel guest experience audit
Restaurant service audit

Restaurants & Bars

Service cadence, menu knowledge, and consistency that drives spend and reviews.

  • Seat-to-greet time, order accuracy, delivery temperature
  • Wine & cocktail upsell, dessert close, check-back timing
  • Bar service quality and lounge speed of service

Cruise Lines

Multi-day visibility across dining, entertainment, excursions, and service recovery.

  • Embarkation/queue mgmt, dining room execution, venues
  • Shorex meet-ups, pacing, accessibility & inclusivity
  • Cabin service, turn-down, and maintenance requests
Cruise hospitality audit
Resort operational audit

Resorts

Pool, spa, recreation, and F&B alignment under peak loads.

  • Queue handling, towel & chair policy execution
  • Spa greeting, consultation quality, locker area standards
  • Event/banquet execution against BEOs

Focused Audit Modules

Pick individual modules or a full-journey audit program.

Housekeeping
Housekeeping & Room Quality
Fine dining
Fine-Dining Service
Bar service
Bar & Lounge
Casino floor
Casino Floor

What You Receive

A management-ready package designed to plug straight into coaching and stand-ups.

  • Full operational report (PDF) with timeline
  • Photo documentation & timestamped references
  • Weighted scorecard tied to impact (NPS/CSAT/RevPAR)
  • Red-flag summary and root-cause notes
  • 30/60/90-day action plan with owners & targets
Audit report example

Pricing

Programs are customized by scope, number of venues, and travel. Volume pricing available for multi-property brands.

Hotel Full Audit

$995 – $2,995

Front desk, housekeeping, amenities, and service timing.

Restaurant Audit

$249 – $495

Single-meal evaluation, scorecard, and recommendations.

Cruise Multi-Day Audit

$4,995 - $9,995

Multi-day, end-to-end operational and hospitality evaluation.

Resort Operations Audit

$1,995 – $3,995

Pool/spa, recreation, F&B outlets, and guest services alignment.

Request an Audit

Frequently Asked Questions

Common questions about our mystery guest audit services.

What is a mystery guest audit?

A mystery guest audit is an anonymous evaluation of your service experience conducted by trained professionals who visit your property as regular guests. They document the entire guest journey, from arrival to departure, providing unbiased feedback and evidence-based recommendations.

How confidential are the audits?

All audits are completely confidential. Our auditors blend in as regular guests, and your staff will not know they are being evaluated. Reports are delivered directly to you and your designated management team.

What kind of evidence do you provide?

We provide timestamped photo documentation, detailed written observations, video (where appropriate), service timing metrics, and structured scoring against your standards. Every finding is backed by concrete evidence.

How long does an audit take?

Most single-location audits are completed within 1-2 weeks from agreement to report delivery. The actual on-site evaluation typically takes 2-4 hours depending on the scope (dining service, full hotel stay, etc.).

Can you audit multiple locations?

Yes. We offer multi-location audit programs with volume pricing. Many brands use us for consistent evaluation across their portfolio, providing comparative insights and standardization metrics.

What's included in the report?

Each report includes executive summary, detailed findings with evidence, scoring against defined criteria, specific improvement recommendations, and optional 30/60/90 day action plans. Reports are formatted for easy sharing with your team.

How do you ensure auditor quality?

Our auditors are trained professionals with hospitality industry experience. They follow standardized evaluation protocols and are regularly calibrated to ensure consistency and reliability across all audits.

What industries do you serve?

We focus exclusively on restaurants, hotels & resorts, and cruise lines. This specialization allows us to provide industry-specific insights and benchmarks that matter most to your business.

Contact Us

Tell us what you want to evaluate and we’ll propose the right scope within 1 business day.

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Mystery guest auditor

Email: info@mysteryguestaudits.com
Phone: 727-534-1231