Confidential, real-guest operational audits with timestamped evidence, clear scoring, and action-ready 30/60/90 day plans that lift NPS, CSAT, and revenue.
We behave like true guests and document what really happens across the journey, then hand you coaching-ready evidence.
From arrival to room quality, we capture timing, tone, accuracy, and recovery.
Service cadence, menu knowledge, and consistency that drives spend and reviews.
Multi-day visibility across dining, entertainment, excursions, and service recovery.
Pool, spa, recreation, and F&B alignment under peak loads.
Pick individual modules or a full-journey audit program.
A management-ready package designed to plug straight into coaching and stand-ups.
Programs are customized by scope, number of venues, and travel. Volume pricing available for multi-property brands.
Front desk, housekeeping, amenities, and service timing.
Single-meal evaluation, scorecard, and recommendations.
Multi-day, end-to-end operational and hospitality evaluation.
Pool/spa, recreation, F&B outlets, and guest services alignment.
Choose a focused review today or discuss a recurring program to monitor service over time. We agree the scope, schedule and fees before work begins.
A focused starting point
Evaluate a specific property, service area or guest journey.
Review progress each quarter
Discuss scheduled reviews to check whether improvements hold across seasons and staff changes.
Custom program quote
Discuss Quarterly AuditsCloser monitoring
Discuss more frequent checks for busy venues, multiple locations or areas needing closer attention.
Custom program quote
Discuss Monthly AuditsAvailability, travel expenses, deliverables and any recurring agreement are confirmed in your proposal. Requesting a quote does not start a subscription.
Common questions about our mystery guest audit services.
A mystery guest audit is an anonymous evaluation of your service experience conducted by trained professionals who visit your property as regular guests. They document the entire guest journey, from arrival to departure, providing unbiased feedback and evidence-based recommendations.
All audits are completely confidential. Our auditors blend in as regular guests, and your staff will not know they are being evaluated. Reports are delivered directly to you and your designated management team.
We provide timestamped photo documentation, detailed written observations, video (where appropriate), service timing metrics, and structured scoring against your standards. Every finding is backed by concrete evidence.
Most single-location audits are completed within 1-2 weeks from agreement to report delivery. The actual on-site evaluation typically takes 2-4 hours depending on the scope (dining service, full hotel stay, etc.).
Yes. We offer multi-location audit programs with volume pricing. Many brands use us for consistent evaluation across their portfolio, providing comparative insights and standardization metrics.
Each report includes executive summary, detailed findings with evidence, scoring against defined criteria, specific improvement recommendations, and optional 30/60/90 day action plans. Reports are formatted for easy sharing with your team.
Our auditors are trained professionals with hospitality industry experience. They follow standardized evaluation protocols and are regularly calibrated to ensure consistency and reliability across all audits.
We focus exclusively on restaurants, hotels & resorts, and cruise lines. This specialization allows us to provide industry-specific insights and benchmarks that matter most to your business.
Tell us what you want to evaluate and we’ll propose the right scope within 1 business day.
Email: [email protected]
Phone: 727-534-1231